If you have problems with Prodiags, by using remote support, it is possible to contact Prodiags technical support team. Prodiags suggest that all the questions and problems are presented in the blog where Prodiags support team will publish all the answers for everyone to see. That way everyone can find ansvers for their problems and questions from the blog.
Remote support works with TeamViewer and it must be installed befpre use. Downloading the TeamViewer will start automatically if that function is not disabled from the computers settings. Notice: it is possible that the schools or the computers information security system can block the downloading and prevent TeamViewer from working.
TeamViewer´s working in tablets and smart phones can vary.
Remote support needs always alternative connection, such as Skype or Google Hangouts, in order to work properly.